Real Estate Photography & Media Services Agreement

By booking services, the Client agrees to the following terms. Last updated May 2026 (version 2026-05).

1. Property Condition & Preparation

Properties are photographed strictly as-is.
Client is solely responsible for ensuring the property is clean, staged, and photo-ready at the scheduled time.
AV Media Collective does not provide cleaning, staging, decluttering, or furniture moving services.
If the property is not ready upon arrival, a wait fee may apply, coverage may be limited, a rescheduling fee may be charged, and extended time fees may apply if delays occur.
All lights should be functional with working bulbs, and blinds/curtains should be in good condition.
Pets should be secured or removed from the property during the shoot.
Access codes, lockbox information, or keys should be provided in advance.

2. Access, Authority & Safety

Client confirms they have legal authority and permission to authorize photography, videography, and floor plan measurement of the subject property.
Client confirms they have obtained consent from the property owner and any occupants.
Client confirms they have ensured the property is safe and accessible.
AV Media Collective reserves the right to refuse, limit, or terminate services if safety hazards are present, access is denied or restricted, legal authority cannot be verified, or weather/environmental conditions pose risk.
No refunds will be issued in these circumstances.

3. Scheduling, Rescheduling & Cancellations

Reschedules requested more than 24 hours before the scheduled shoot are accommodated at no charge, subject to availability.
Reschedules requested within 24 hours of the scheduled shoot are subject to a $50 rescheduling fee.
Reschedules requested within 2 hours of the scheduled shoot are subject to a $100 rescheduling fee.
Lockouts, denied access, or on-site cancellations are subject to the full service charge for that booking.
AV Media Collective reserves the right to cancel or reschedule shoots due to unforeseen circumstances including weather, equipment failure, or emergencies. In such cases, a full refund of any amounts paid will be provided, or the shoot will be rescheduled at no additional cost at the Client's preference.
Client-initiated cancellations after the 50% retainer has been collected are subject to forfeiture of the retainer. Cancellations made more than 48 hours before the shoot may be eligible for a credit toward a future booking at AV Media Collective's discretion.

4. Delivery Timeline

All delivery timeframes listed below refer to business days or business hours. Turnaround begins once the shoot is completed and all property access has been confirmed. Business days exclude weekends and company-observed holidays unless otherwise stated.
Photography standard (all individual packages, bundles, and photo add-ons): Delivered within 48–72 business hours.
Photography rush/express: Delivered within 12–24 business hours. Rush fee applies. Must be requested at time of booking. Subject to scheduling availability.
One-time video bookings (Cinematic Property Video and Agent Walkthrough Video): Delivered within 7 business days.
Monthly Video Starter Plan: Each video delivered within 10 business days of the shoot date.
Monthly Video Growth Plan: Each video delivered within 7 business days of the shoot date.
Monthly Video Domination Plan: Each video delivered within 5 business days of the shoot date.
Realtor Event Coverage: Delivered within 3–5 business days.
Video Rush add-on: Delivered within 3 business days. Rush fee applies.
Rush fees are non-refundable once the rush order has been initiated.

5. Copyright & Usage License

AV Media Collective retains full copyright ownership of all photographs, videos, slideshow videos, and other media produced under this agreement.
Client is granted a non-exclusive, non-transferable license to use delivered media solely for marketing the photographed property, including MLS, Zillow, Realtor.com, social media, and direct property marketing materials.
This license automatically expires when the property is sold, rented, or withdrawn from the market.
Media may not be resold, transferred to third parties (including but not limited to builders, designers, contractors, or stagers), used for a different property, or edited or altered beyond standard cropping for MLS formatting.
AV Media Collective retains the right to use all produced media for portfolio, marketing, website, advertising, and promotional purposes without additional compensation to the Client.
Any unauthorized reproduction, distribution, or modification of media produced by AV Media Collective is prohibited and may result in legal action.
Watermarked or low-resolution proofs may not be used for any purpose without explicit written permission from AV Media Collective.

6. Creative Control

Client acknowledges that editing style, color grading, composition, and all other creative decisions remain at the sole discretion of AV Media Collective.
Requests beyond standard corrections may incur additional fees and are not guaranteed.
AV Media Collective does not guarantee that delivered media will match the style, tone, or aesthetic of third-party examples provided by the Client, though reasonable efforts will be made to accommodate stated preferences.

7. Floor Plans

Measurements provided in floor plans are approximate and are not guaranteed to be exact.
Floor plans are produced for marketing reference purposes only.
Floor plans produced by AV Media Collective are not valid for architectural, construction, engineering, or permitting purposes and should not be relied upon as such.

8. Revisions

Client must review all delivered media within 3 business days of delivery.
Minor correction requests must be submitted within this 3-day window. Minor corrections include color adjustments, exposure fixes, straightening, and removal of small distractions visible in the frame. Requests for additional angles, reshoots, style changes, or edits beyond the original scope of work are not considered minor corrections and will be quoted as a separate service.
Revision requests submitted after the 3-day review window may be subject to additional fees and are not guaranteed.
Standard packages include one round of minor corrections. Additional revision rounds may incur extra charges.

9. Payment Terms

A 50% non-refundable retainer is required at the time of booking to confirm and secure the shoot date. No shoot date is guaranteed until the retainer is received.
The remaining balance is due prior to the release of final delivered media. No media will be released until payment is received in full.
For monthly video plans, the 50% retainer is collected upon signing the service agreement. The remaining 50% is invoiced at the end of the calendar month upon delivery of all videos completed that month and is due within 7 business days of invoice receipt.
Late payments beyond 7 business days from the invoice due date may incur a late fee of up to 10% of the outstanding balance.
All sales are final once services have been rendered. No refunds will be issued for completed and delivered work.
Payment may be made via credit card, bank transfer, Stripe, Zelle, Venmo, or other approved payment methods communicated at the time of booking.
Invoices are sent electronically. Payment is expected within the terms specified on the invoice.

10. Additional Fees

The following fees may apply depending on circumstances and will be communicated to the Client when possible prior to being applied:
Wait Fee: Applied if the photographer or videographer must wait at the property beyond 15 minutes due to the property not being ready or accessible.
Trip Fee: Applied if AV Media Collective arrives on-site and is unable to perform services due to Client error, denied access, or lockout.
Travel Fee: Applied for properties located outside AV Media Collective's standard service area.
Rush Fee: Applied for rush or express delivery requests as outlined in Section 4.
Extended Time Fee: Applied if a shoot extends significantly beyond the estimated duration due to property size, scope changes, or Client requests made on-site.

11. Media Storage & Gallery Access

Delivered media files are archived and accessible via client gallery for 30 business days after the delivery date.
Client is solely responsible for downloading and backing up all delivered media within the 30-day window. AV Media Collective strongly recommends downloading all files immediately upon delivery confirmation.
Long-term storage beyond 30 days is not guaranteed. AV Media Collective is not responsible for loss of media after the 30-day storage window expires.
Re-delivery requests submitted after the 30-day window may be subject to a retrieval fee if files are still recoverable, and are not guaranteed.
Client gallery links are personal and should not be shared publicly. AV Media Collective is not responsible for unauthorized access resulting from Client sharing of gallery credentials or links.
AV Media Collective is not responsible for technical issues arising from the Client's device, browser, or internet connection after a successful delivery confirmation has been sent. Clients experiencing download issues should contact daniel@avmediacollective.com within the 30-day window for assistance.

12. Liability & Limitation

AV Media Collective's total liability in connection with any booking or service is limited to the total amount paid by the Client for that specific service.
AV Media Collective is not responsible for property damage, personal injury, weather delays, missed shots due to denied access, property listing performance, days on market, sale price, or any marketing results.
Client agrees to indemnify and hold harmless AV Media Collective, its owner, employees, and contractors from all third-party claims, damages, losses, or expenses arising from the Client's use of delivered media or from any breach of this agreement by the Client.
AV Media Collective is not liable for any indirect, incidental, special, or consequential damages arising from the use of services or delivered media, even if AV Media Collective has been advised of the possibility of such damages.

13. Force Majeure

AV Media Collective shall not be liable for delays or inability to perform services due to events beyond its reasonable control, including but not limited to severe weather, natural disasters, power outages, equipment failure, illness, government restrictions, or acts of God.
In such cases, AV Media Collective will make reasonable efforts to reschedule services at the earliest available opportunity.

14. Independent Contractor

AV Media Collective operates as an independent contractor.
No partnership, joint venture, employment, or agency relationship is created between AV Media Collective and the Client by virtue of this agreement or the performance of services under it.

15. Governing Law

This agreement shall be governed by and interpreted under the laws of the State of Florida.
Any disputes arising from services provided under this agreement shall first be submitted to mediation. If mediation is unsuccessful, disputes shall be resolved through binding arbitration in Palm Beach County, Florida.
The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and costs.

16. Photography Packages & Add-Ons

Photography bundle packages (Essential Listing, Pro Listing, Elite Listing) are priced based on home size and the specific services included in each tier. Bundle pricing reflects a discount compared to booking the same services individually.
Bundle packages are priced and sold as a complete unit. Individual services within a bundle cannot be separated, partially canceled, substituted, or exchanged for services of equivalent value unless an alternative is explicitly offered in writing by AV Media Collective.
Add-ons may be booked independently of any package at the published per-unit rate. Add-on pricing is subject to change; confirmed bookings are honored at the rate quoted at time of booking.
Community Amenities covers shared community spaces directly associated with the listed property, such as pool, gym, clubhouse, and common areas. Offsite Amenities / Neighborhood Highlights covers nearby lifestyle features, water views, parks, or local points of interest.
Virtual Twilight, Virtual Staging, and Declutter + Virtual Staging are digital editing services applied to existing or newly captured photos. They are not a substitute for on-site twilight photography or physical staging and should not be represented as such.
Final deliverable counts for per-photo add-ons, including Detail Photos, Virtual Staging, Declutter + Virtual Staging, and Virtual Twilight, are confirmed prior to delivery and billed at the published per-photo rate based on the actual number of edited images delivered.
Bundle and add-on pricing is subject to change at any time. Clients with confirmed and deposited bookings are always honored at the price quoted at the time of booking. Price changes do not apply retroactively to confirmed bookings.

17. Monthly Video Plans

Monthly video plans (Starter, Growth, Domination) are available for both Cinematic Property Video and Agent Walkthrough Video. Plans are billed on a recurring monthly basis and renew automatically until canceled.
A minimum commitment of 2 consecutive months is required at the time of enrollment. After the initial 2-month period, plans continue month-to-month.
A 50% non-refundable retainer is due upon signing the service agreement before any shoots are scheduled. The remaining 50% is invoiced at the end of each calendar month upon delivery of that month's videos and is due within 7 business days of invoice receipt.
Cancellation requires written notice to daniel@avmediacollective.com at least 14 business days before the next billing date. Cancellations submitted with less than 14 days notice will result in a charge for the following month. Cancellation during the initial 2-month commitment period will result in forfeiture of the retainer and a charge for any videos already delivered at the full one-time video rate.
Plan upgrades or downgrades take effect on the next billing cycle and must be requested in writing.
Unused videos within a billing month do not roll over to the following month and are forfeited without refund or credit.
Locked-in monthly plan pricing applies only while the plan remains active and in good standing. Plans that lapse due to non-payment or cancellation return to standard one-time video pricing upon re-enrollment.
Each scheduled video shoot under a monthly plan is subject to the same scheduling, access, property condition, and weather terms as one-time bookings outlined in Sections 1 through 3 of this agreement.
Photo booking discounts included in monthly video plans (5%, 10%, or 15% depending on tier) apply only to photo shoots booked while the plan is active and cannot be applied retroactively.
AV Media Collective will provide 30 business days written notice before implementing any price increases to active monthly video plan subscribers. Existing subscribers will be offered the option to lock in their current rate for one additional month before the new pricing takes effect.

18. Loyalty Program

AV Media Collective offers a voluntary loyalty program to reward consistent clients.
Realtor Status is granted to individual agents who complete 3 or more paid shoots per calendar month for 2 consecutive months.
Brokerage Status is granted when agents under a single brokerage collectively complete 8 or more paid shoots per calendar month for 2 consecutive months.
Loyalty discounts — 10% for Realtor Status and 15% for Brokerage Status — apply to the base service price of qualifying shoots only. Loyalty discounts cannot be combined with referral credits, promotional codes, or any other discount or offer unless explicitly stated in writing by AV Media Collective.
Loyalty discounts apply only in months where the qualifying shoot volume threshold is met. During grace period months where volume falls below the qualifying threshold, the applicable discount is reduced to 5% until full qualifying volume is restored for 2 consecutive months.
Status is reviewed on a monthly basis. Realtors are granted a 30-day grace period if booking volume temporarily falls below the 3-shoot threshold. Brokerages are granted a 60-day grace period if collective volume temporarily falls below the 8-shoot threshold. If qualifying volume is not restored within the applicable grace period, status is reset and must be re-earned from the beginning.
Loyalty perks — including priority scheduling, quarterly free amenities add-on, direct contact access, monthly invoice billing, strategy meetings, and co-branded marketing content — are non-transferable, have no cash value, and cannot be redeemed for cash or credit.
The free quarterly amenities add-on for Realtor Status is limited to one per qualifying client per quarter, applies only to properties within AV Media Collective's standard service area, and is subject to scheduling availability. It does not carry forward if unused within the quarter and cannot be stacked with other offers.
Co-branded marketing content produced for Brokerage Status clients remains the intellectual property of AV Media Collective. Brokerages are granted a non-exclusive, non-transferable license to use co-branded content for their own marketing purposes. Co-branded content may not be resold or transferred to third parties.
AV Media Collective reserves the right to modify, suspend, or discontinue the loyalty program or any associated perks at any time. Active loyalty members will receive a minimum of 30 business days written notice before any material changes to the program take effect. During the notice period, existing earned perks remain valid. Discontinuation of the program does not entitle members to cash compensation for unused perks.

19. Referral Program

AV Media Collective operates a referral program open to all current clients, realtors, brokerages, and members of the public.
Referral rewards are issued only after the referred party completes and pays in full for their first shoot or first month of a monthly plan. Rewards are not issued if the referred party cancels, fails to complete a shoot, or initiates a payment dispute of any kind.
Regular People earn 5% of the referred client's first completed booking total, paid as cash via Zelle or Venmo within 7 business days of the qualifying shoot being completed and paid in full.
Realtors earn 10% of the referred client's first completed booking total, applied as account credit within 7 business days of the qualifying shoot. Credits do not expire and may stack across multiple referrals.
Brokerages earn 15% of the referred brokerage's first completed booking total, applied as account credit within 7 business days, up to a maximum of $200 per referral. Credit is applied within 7 business days of the referred brokerage completing its first paid shoot.
Referred clients receive $25 off their first photo shoot or $50 off their first video booking. Referred brokerages receive 10% off their entire first calendar month of bookings. These discounts apply only to the referred party's first booking and cannot be combined with other promotional codes or discounts.
Account credits earned through the referral program have no cash value, are non-transferable, and may be applied toward any future booking.
Self-referrals, referrals of existing AV Media Collective clients, duplicate referral submissions, and referrals that cannot be verified are not eligible for rewards. AV Media Collective reserves the right to verify all referral submissions and to withhold rewards for suspected abuse or fraud.
Referrals already submitted before any program change notice is issued remain eligible under the terms in effect at the time of submission, provided the referred party completes their first shoot within 60 business days of the referral submission date.
AV Media Collective reserves the right to modify or discontinue the referral program at any time with a minimum of 14 business days written notice to active participants.

Agreement acceptance

By booking services, submitting a deposit, or signing electronically, the Client confirms they have read, understood, and agreed to all terms and conditions outlined in this agreement. Questions before booking: daniel@avmediacollective.com.